Optimizing customer success

Kristen Hayer is an expert in optimizing Customer Success teams. She is the founder and CEO of the Success League, a consulting firm that helps growing businesses plan, build, and scale their customer success teams. In her view, Customer Success is a metrics-driven, data-gathering, customer delight machine that reverses churn and expands revenue. Kristen also hosts a podcast, “Strikedeck Radio: Customer Success Live”, where she has conversations with Customer Success leaders and influencers.